Privacy policy

Last Updated: June 17, 2026

Terlen operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), in order to provide customers with a secure and convenient shopping experience. Terlen is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, make a purchase from, or otherwise interact with our Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to an individual. Personal information does not include information that has been anonymized or de-identified.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Payment and Transaction Information

  • Payment card information
  • Transaction details
  • Payment confirmations
  • Purchase history
  • Order information
  • Returns, refunds, and exchange records

Account Information

  • Username
  • Password
  • Account preferences and settings

Communications

  • Customer service inquiries
  • Feedback and reviews
  • Other communications with us

Device Information

  • IP address
  • Browser type
  • Device identifiers
  • Network connection information
  • Operating system

Usage Information

  • Website activity
  • Browsing behavior
  • Interaction with our Services
  • Shopping cart and wishlist activity

Sources of Personal Information

We may collect personal information from:

Directly From You

When you:

  • Create an account
  • Place an order
  • Contact customer support
  • Subscribe to communications
  • Submit reviews or feedback

Automatically Through Our Services

Including through:

  • Cookies
  • Analytics technologies
  • Similar tracking technologies

Service Providers

Including providers that assist with:

  • Payment processing
  • Order fulfillment
  • Shipping and logistics
  • Customer support
  • Analytics services
  • Fraud prevention

Business Partners and Other Third Parties

Where permitted by applicable law.

How We Use Your Personal Information

Providing and Improving Services

We use personal information to:

  • Process payments
  • Fulfill orders
  • Arrange shipping and delivery
  • Process returns, refunds, and exchanges
  • Manage customer accounts
  • Provide customer support
  • Personalize your shopping experience
  • Improve our website, products, and services

Marketing and Advertising

We may use personal information to:

  • Send promotional emails
  • Deliver marketing communications
  • Display relevant advertisements
  • Recommend products and services that may interest you

You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails.

Security and Fraud Prevention

We use personal information to:

  • Verify customer identities
  • Detect and prevent fraud
  • Protect customer accounts
  • Secure transactions
  • Protect our Services and business operations

We may also use automated systems and risk assessment tools to detect suspicious transactions, prevent payment fraud, and protect customers, service providers, and our business operations.

Communications

We use personal information to:

  • Respond to inquiries
  • Provide customer support
  • Send order confirmations
  • Send shipping and delivery updates
  • Communicate important account or security information

Transactional communications relating to orders, account activity, security notifications, and customer service requests are not considered marketing communications.

Legal Compliance

We may process personal information to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests from authorities
  • Enforce our policies and agreements
  • Protect our legal rights and interests

How We Share Personal Information

We may disclose personal information to:

Service Providers

Including:

  • Shopify
  • Payment processors
  • Shipping and fulfillment providers
  • Cloud hosting providers
  • Analytics providers
  • Customer support providers
  • Fraud prevention providers

Marketing and Advertising Partners

Where permitted by applicable law and necessary to provide advertising and marketing services.

Third Parties at Your Direction

For example:

  • Shipping providers selected by you
  • Social media integrations
  • Other services you choose to use

Legal and Business Transactions

Including:

  • Compliance with legal obligations
  • Fraud prevention and security purposes
  • Protection of rights and property
  • Mergers, acquisitions, or business transfers

We do not sell personal information for monetary compensation.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes certain personal information in order to provide, maintain, secure, and improve its platform services.

Information submitted through our store may be shared with Shopify and trusted third-party providers that support Shopify’s services.

For more information regarding Shopify’s privacy practices, please review Shopify’s Privacy Policy.

Third-Party Websites

Our Services may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe that a child has provided personal information to us, please contact us so that appropriate action can be taken.

Security and Retention of Information

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to:

  • Provide our Services
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce agreements and policies
  • Protect legitimate business interests

Your Rights and Choices

Depending on your location, you may have certain privacy rights, including:

  • Right to access personal information
  • Right to correct inaccurate information
  • Right to request deletion of personal information
  • Right to data portability
  • Right to object to certain processing activities
  • Right to restrict processing where permitted by law
  • Right to withdraw consent where applicable
  • Right to opt out of certain advertising activities where permitted by law

To exercise any applicable rights, please contact us using the information below.

We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising any applicable privacy rights.

Complaints

If you have concerns regarding how we process your personal information, please contact us using the information below.

Depending on your jurisdiction, you may also have the right to contact or lodge a complaint with the relevant data protection authority.

International Data Transfers

Your personal information may be transferred to, processed, and stored in countries outside your country of residence.

Where required by applicable law, we implement appropriate safeguards designed to protect personal information transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.

Any updates will be posted on this page together with a revised "Last Updated" date.

Contact Information

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact us:

Store Name: Terlen

Legal Representative: Uland Nelson

Email: admin@terlen.shop

Phone: +1 (612) 251-2570

Business Address:
240 6th Ave W, Newark, New Jersey 07107, United States

We aim to respond to privacy-related inquiries within 30 business days, or sooner where required by applicable law.