Refund policy

Last Updated: June 16, 2026

At Terlen, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.

Business Information

Store Name: Terlen

Business Address:
240 6th Ave W, Newark, New Jersey 07107, United States

30-Day Return Policy

We offer a 30-day return period, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must:

Be in the same condition as received
Be unused and unworn
Include all original tags
Be returned in its original packaging
Be accompanied by proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these eligibility requirements.

How to Start a Return

To request a return, please contact us at:

Email: admin@terlen.shop

If your return request is approved, we will provide detailed instructions regarding the return process and return location.

Returns sent without prior authorization will not be accepted.

For any questions regarding returns, refunds, or product eligibility, please contact our customer support team before returning an item.

Return Address

240 6th Ave W
Newark, New Jersey 07107
United States

Return Shipping Costs

Customers are responsible for return shipping costs when returning products due to:

Change of mind
Ordering the wrong item
No longer wanting the product
Any reason not related to product quality

However, Terlen will cover reasonable return shipping costs if the item:

Arrives damaged during transit
Is defective
Is incorrect
Does not match the item ordered
Has a verified quality-related issue

In such cases, please contact us before returning the item so we can provide appropriate assistance.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, incorrect, or otherwise not as expected, please contact us within a reasonable period after delivery and provide supporting photos when possible.

We will evaluate the issue and work to provide an appropriate resolution, which may include a replacement, refund, store credit, or other suitable solution.

Non-Returnable Items

The following items are not eligible for return:

Perishable goods (including food, flowers, or plants)
Custom-made or personalized products
Personal care products and hygiene-related items
Hazardous materials
Flammable liquids or gases

Additionally, we do not accept returns for:

Gift cards
Downloadable digital products (if applicable)

If you are unsure whether your item qualifies for return, please contact us before submitting a return request.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a replacement item is to return the original item following the approved return process and place a new order once the return has been accepted.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.

To qualify, the item must:

Be unused and unworn
Be in its original condition
Include all original tags
Be returned in the original packaging
Be accompanied by proof of purchase

This right may be subject to exceptions permitted under applicable consumer protection laws.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund request.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

Financial institutions and payment providers may require additional processing time before the refund appears in your account.
Original shipping charges are generally non-refundable unless required by law or due to our error.
Refunds may be denied if returned items do not meet the eligibility requirements outlined in this policy.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

admin@terlen.shop

Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback.

Our customer support team will make reasonable efforts to resolve concerns and provide an appropriate solution in accordance with this policy.

Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us: