Shipping policy
Last Updated: June 17, 2026
At Terlen, we are committed to providing a transparent and reliable shipping experience. Please review the information below regarding order processing, shipping timelines, delivery estimates, tracking information, and customer support.
Order Processing Time
All orders are processed within 2–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays. Orders placed during weekends or holidays will be processed on the next available business day.
In certain circumstances, including severe weather conditions, transportation disruptions, customs inspections, natural disasters, peak shipping periods, or other events beyond our reasonable control, order processing and shipment may be delayed. If such delays occur, orders will be dispatched as soon as normal operations resume.
Shipping Time
After an order has been processed and shipped, the estimated delivery time is:
30–45 business days
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on:
- Destination country or region
- Customs clearance procedures
- Local carrier operations
- Peak shipping seasons
- Weather conditions
- Transportation disruptions
- Other unforeseen circumstances beyond our control
While we strive to deliver all orders within the estimated timeframe, occasional delays may occur.
Shipping Fees
Shipping rates and free shipping eligibility vary depending on the destination country or region.
All applicable shipping fees, available shipping methods, and any free shipping thresholds will be clearly displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.
You may track your shipment through the following platform:
17TRACK Tracking Platform
Please allow 3–7 business days after shipment for tracking information to become available in the carrier’s tracking system.
Lost, Delayed, or Missing Packages
If your package appears to be significantly delayed, lost in transit, or cannot be located using the tracking information provided, please contact us at:
Our customer support team will work with the shipping carrier to investigate the issue and provide reasonable assistance in resolving the matter.
Please note that delivery delays caused by customs processing, carrier disruptions, weather conditions, or other circumstances beyond our control do not automatically qualify for refunds or compensation.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Terlen is not responsible for delays, failed deliveries, lost packages, or additional costs resulting from incorrect, incomplete, or undeliverable shipping information provided by the customer.
If you notice an error in your shipping details after placing an order, please contact us as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee that changes can be made after an order has entered processing.
Shipping Restrictions
We reserve the right to limit or refuse shipments to locations where delivery services are unavailable, restricted, or prohibited by applicable laws, regulations, or carrier policies.
Contact Information
If you have any questions regarding shipping, delivery, tracking information, or order status, please contact us:
Store Name: Terlen
Legal Representative: Uland Nelson
Email: admin@terlen.shop
Phone: +1 (612) 251-2570
Business Address:
240 6th Ave W, Newark, New Jersey 07107, United States
We strive to respond to all customer inquiries within 24–48 business hours.